Shio Privacy Policy — User Data Protection
Shio is committed to protecting the privacy and security of all users' personal data in Malaysia. This policy clearly outlines what information we collect, how it is used, and your rights as a user of our platform.
Effective Date: 1 January 2026. Please check this page periodically for the latest updates.
Information We Collect
When you register and use the shio platform, we collect several categories of information to ensure the service runs securely and efficiently. The types of data we collect are as follows:
Your username, email address, phone number, encrypted password, and date of birth as provided during registration. This information is required to verify your identity and grant access to the platform.
Transaction details in Malaysian Ringgit (MYR), deposit and withdrawal records, and payment methods used such as Touch 'n Go, Boost, or FPX e-wallets. Full card details are not stored on our servers.
Device type, operating system, browser type, screen resolution, IP address, and network information. This data helps us identify technical issues and improve platform compatibility.
In-platform activity records including games played, session duration, pages visited, and interface interactions. This data is used to improve the overall user experience.
How We Use Your Information
All information collected by shio is used solely for legitimate purposes related to platform operations. We do not use your data for unrelated purposes or sell it to advertisers.
- Account management: Processing user registration, login, and identity verification to ensure account security.
- Transaction processing: Verifying and processing MYR deposits and withdrawals securely and accurately.
- Platform improvements: Analysing usage patterns to improve the interface, speed, and stability of the shio platform.
- Service communications: Sending users important notifications relating to their account, transactions, and policy updates.
- Security and fraud prevention: Detecting suspicious activity, protecting users from unauthorized access, and maintaining platform integrity.
- Legal compliance: To meet legal and regulatory compliance requirements applicable to platform operations in Malaysia.
Cookies & Tracking
The shio platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device when you visit our website.
Required for core platform functionality — including session login, form security, and language preferences. These cookies cannot be disabled without affecting platform performance.
Collecting anonymised data on how users interact with the platform for performance analytics and ongoing technical improvements.
Saves your preferences such as display language and game settings so you don't have to reconfigure them each time you use the platform.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect certain functions within the shio platform.
Data Storage & Security Measures
Shio takes a layered approach to protecting user personal data. All data is stored on servers secured to the latest industry security standards.
Our security measures include SSL encryption for all communications between your device and our servers, encryption of sensitive data within our database, strict access controls ensuring only authorised personnel can access user data, continuous monitoring to detect any unusual activity, and regular data backups to prevent information loss.
Account information and transaction records are retained for as long as your account remains active and for any period required by law. Once an account is closed at the user's request, personal data will be deleted within a reasonable timeframe, unless extended retention is required for legal compliance or the resolution of outstanding disputes.
Sharing with Third Parties
Shio does not sell or rent user personal data to any third party for marketing purposes. Information is shared only in the following limited circumstances: with payment processors required to complete your MYR transactions, with technical service providers who assist in platform operations (subject to strict confidentiality agreements), or when required by law or a valid court order in Malaysia.
User Rights & How to Contact Us
As a shio platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold on your account. Requests can be submitted via our support email.
If you find that your personal information is inaccurate or out of date, you can update it via your account settings or by contacting shio support.
You may request the deletion of your personal data by closing your account. Deletion will be processed within a reasonable timeframe, subject to applicable legal obligations.
Policy Updates & Contact Us
Shio reserves the right to update this Privacy Policy at any time. Users will be notified of significant changes via email or in-platform notifications. Continued use of the platform following any amendments constitutes acceptance of the updated policy.
For any enquiries, data access requests, or privacy-related complaints, please contact our team at [email protected]. You may also visit the FAQ for more information about the shio platform.
Proceed with Confidence
Your data is safe with shio. Create a free account or log in and enjoy a protected, secure, and entertaining online experience.